Amid crisis, organizations are faced with difficult questions. The ability to weather the storm is critical for long-term business success. That’s why organizational psychologists tout the need for organizational resilience—the ability of an organization to bounce back to a profitable state following a downturn. Resilience is the reason so many organizations have business continuity plans for dealing with natural disasters.
Research identifies three factors that indicate an organization’s ability to adapt to change and show resilience:
- Leadership’s ability to foster confidence and a sense of stability
- Collaborative and technology-supported teamwork
- Relentless course correction driven by monitoring key metrics
These factors include a mix of proactive and reactive elements. Some components can be implemented in the face of a crisis, such as introducing new technologies and outcome metrics. Others need to be established long beforehand, such as trust in leadership and a culture of continuous improvement.
But perhaps resilience shouldn’t be the goal. Perhaps resilience isn’t enough. What if there were a way to turn disruptive change into competitive advantage?
For many organizations, COVID-19 is the burning platform that forces everyone to rethink assumptions about how work gets done, where it gets done, and by whom.
Here are six ways you can help your organization thrive as a result of—not in spite of—a crisis.